Privacy Policy

Last updated: August 26, 2025

Welcome to rk111.in (the “Site”) and the RK111 App (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By accessing or using the Services, you agree to this Policy. If you do not agree, please discontinue use.

Note: This is a general policy template. Replace placeholders (like company name, address, emails, payment partners) with your actual details before publishing.

1) Who We Are

Operator/Controller: [RK111.IN]
Registered Address: [RK111.IN]
Corporate Email: [support@rk111.in]
App Publisher: [RK111.IN]

Depending on your location, [Company Legal Name] is the data fiduciary/controller of your personal data.

2) Scope

This Policy applies to personal data collected through:

• The rk111.in website

• The RK111 Android/iOS application

• Customer support channels (email, chat, social media)

• Marketing and referral programs

This Policy does not apply to third-party websites, services, or apps that we do not control.

3) Eligibility (Age Restriction)

Our Services are intended for users 18 years and older. We do not knowingly collect data from children under 18. If you believe a minor has provided data, contact us to delete it.

4) Information We Collect

We collect the following categories of information:

A. Account & Identity Data

• Name, username, mobile number, email address

• Date of birth, gender, language preferences

• KYC details (e.g., PAN/Aadhaar last 4 digits, masked ID images, selfie for liveness)

B. Financial & Transaction Data

• UPI VPA, wallet identifiers, masked card/bank details

• Deposit, gameplay, and withdrawal history

• Referral, bonus, and cashback records

C. Usage & Gameplay Data

• Game sessions, scores, wins/losses, in‑app actions

• Crash logs, diagnostics, performance data

D. Device & Technical Data

• Device model, OS version, app version, IP address

• Network information, time zone, language

• Advertising identifiers (e.g., GAID/IDFA) where permitted

E. Communications & Support

• Messages to support, call recordings (where applicable), feedback

F. Cookies & Similar Technologies

• Cookies, pixels, SDKs, and local storage identifiers

Sensitive Personal Data: Certain KYC and financial data may be considered sensitive. We process such data with heightened safeguards and lawful bases.

5) Sources of Data

• Directly from you when you register, transact, or contact support

• Automatically via the app/website and cookies/SDKs

• From referral partners, marketing platforms, fraud prevention providers

• From payment/verification partners (e.g., KYC vendors)

6) How We Use Your Information (Purposes)

• Create and manage your account, verify identity (KYC)

• Enable gameplay, leaderboards, tournaments, and social features

• Process deposits, withdrawals, and resolve payment issues

• Detect, prevent, and investigate fraud, cheating, and misuse

• Provide customer support and service communications

• Personalize content, offers, and in‑app recommendations

• Analytics, performance monitoring, and product improvement

• Comply with legal obligations and enforce Terms of Use

• Marketing (with your consent where required) and referral program tracking

7) Legal Bases for Processing (where applicable)

• Consent: optional marketing, cookies, certain KYC steps

• Contract: to provide the Services you requested

• Legitimate Interests: preventing fraud, analytics, service improvement

• Legal Obligation: tax, accounting, AML/KYC compliance as applicable

8) Cookies, SDKs & Tracking

We use cookies on the Site and SDKs in the App to:

• Keep you signed in and remember preferences

• Measure performance and diagnose issues

• Deliver and measure marketing campaigns

You can manage cookies in your browser/app settings. Disabling some cookies/SDKs may affect functionality.

Typical partners/tools (examples): Google Analytics/Firebase, Meta, Branch/Adjust. Replace or remove as per your actual stack.

9) Payment & KYC Partners

To process payments and verify identity we share necessary data with:

• Payment gateways/aggregators: [e.g., Razorpay, PayU, Cashfree]

• KYC/Verification vendors: [e.g., Onfido, Signzy, HyperVerge]

These partners act as independent controllers or processors per their policies. We require appropriate contractual and security safeguards.

10) How We Share Information

We may share your data with:

• Service providers (cloud hosting, analytics, customer support)

• Payment and KYC partners (see above)

• Advertising/marketing partners (with consent where required)

• Affiliates within our corporate group

• Law enforcement or regulators when legally required

• A buyer or successor in case of merger, acquisition, or asset sale

We do not sell your personal data.

11) Data Retention

We retain personal data only as long as necessary for the purposes above, including to:

• Maintain your account and transaction records

• Meet legal/ audit requirements and dispute resolution

After retention periods, data is securely deleted or anonymized.

12) Security

We implement administrative, technical, and physical safeguards, including:

• Encryption in transit and at rest where appropriate

• Access controls and role-based permissions

• Regular security reviews and incident response procedures

No method of transmission or storage is 100% secure; we strive to protect your data but cannot guarantee absolute security.

13) Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you

• Rectify inaccurate or incomplete data

• Delete/Erase your data (subject to legal exceptions)

• Restrict or object to certain processing

• Data portability where technically feasible

• Withdraw consent for optional processing (e.g., marketing)

How to exercise: Use in‑app settings (Profile → Privacy → Data Request/Delete Account) or contact us at [privacy@rk111.in]. We may verify your identity before fulfilling requests.

For users in India, you may also raise a grievance with our Grievance Officer listed below.

14) International Data Transfers

Your data may be processed outside your country (e.g., on cloud servers). Where required, we use appropriate safeguards (such as contractual clauses) to protect your information.

15) Do Not Track & Opt-Outs

Our Services do not respond to “Do Not Track” signals at this time. You can opt out of certain interest-based advertising via device settings (Limit Ad Tracking/Reset Advertising ID) and partner controls.

16) Third-Party Links & Features

The Services may link to third-party sites/apps (e.g., Telegram, payment pages). We are not responsible for their privacy practices. Review their policies before interacting.

17) Communications & Preferences

You may receive transactional messages (OTP, payment alerts) and marketing communications. You can unsubscribe from marketing emails/SMS/push notifications via in‑app settings or the unsubscribe link. Transactional communications will continue as needed for the Service.

18) Account Deletion

You can delete your account via Profile → Account → Delete Account in the app or email [support@rk111.in] with the subject “Account Deletion – RK111” from your registered email/mobile. We will process deletion subject to legal retention requirements.19) Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with a new “Last updated” date. Material changes may be notified via email, push notification, or in‑app alert.

20) Contact Us & Grievance Officer (India)

Data Protection/Privacy Team:
Email: [privacy@rk111.in]

Grievance Officer (per Indian IT/DPDP requirements):
Name: [Full Name]
Email: [grievance@rk111.in]
Phone: [Contact Number]
Address: [Office Address]

We aim to acknowledge grievances within 24–48 hours and resolve them within 15 days or as required by law.

21) Consent

By accessing or using the Services, you consent to the collection, use, and sharing of your information as described in this Policy.

Quick Summary (Plain Language)

• We collect account, KYC, payment, gameplay, and device data.

• We use it to run the app, process payments, prevent fraud, and improve features.

• We share data with payment/KYC and service partners, and when required by law.

• You can access, correct, or delete your data and withdraw consent for marketing.

• Contact [privacy@rk111.in] or the Grievance Officer for any concerns.